• Develop and implement a global strategy to improve churn and grow the ARPU for the customer base.
• Manage ongoing retention activity internationally to ensure support of the projected retention goals.
• Identify key segments for ARPU growth and deliver strategies to cross and up sell to these customers.
• Take ownership of all online activity, in addition to maintaining an awareness of competitor activity.

Background

• Substantial senior management experience in retention strategy development and implementation gained within a consumer led environment, ideally telecommunications.
• Track record in the successful delivery of measurable campaigns to a diverse and rapidly changing customer base.
• Inspirational approach with the ability to build and lead a dynamic team.
  
• Commercially astute and a strong written and verbal communicator.